Senior Services Delivery Engineer

Senior Services Delivery Engineer –  Location – Bay Area, CA

About the role

This is a hands-on, client facing, services delivery lead role. You will be responsible for overseeing solution deployment and customer roll-out success for implementation projects. Successful candidates will have prior experience in post-sales services, engineering or customer success roles. Prior software development or support experience with enterprise software is a strong plus.

Responsibilities

  • Work closely with client stakeholders to determine technical requirements for specific business objectives at hand
  • Plan implementation engagements, deploy solution components, and participate in the product configuration efforts in order to meet clients’ specific requirements
  • Engage with multi-discipline internal and client teams to ensure smooth rollout of solutions and successful integration within customers’ environments
  • Deliver training for respective technologies at an applicable level of depth and detail for a given audience
  • Work closely with our Engineering and Product Management teams to document issues, enhancement requests raised in the field, and possible implementation flow improvements

Qualifications

  • 4 to 6+ years of professional experience in information technology, with at least 2 years in a customer-facing role – preferably involved hands-on technical activities within enterprise corporate environments
  • An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines. A graduate degree in a technical or business discipline is a strong plus. (Extensive professional experience may be considered in lieu of a formal degree.)
  • Meaningful experience with installation, configuration and management of Linux-based Operating Systems, including basic shell proficiency (bash, sh, ksh, tcsk, etc.), experience with package management systems (apt/dpkg, yum/rpm, etc.), file archiving tools (tar, gz, zip, bz2), remote access and file transfer protocols (SSH, SCP, SFTP/FTP), file sharing technology (NFS, CIFS/SMB), and authentication frameworks (LDAP, Kerberos)
  • Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc.
  • Excellent communication and organization skills
  • Strong troubleshooting skills and a methodical approach to issue resolution
  • English fluency (written and spoken)
  • Basic experience with container frameworks in general, and Docker in particular
  • Hands-on experience with no-SQL data-stores (MongoDB, Cassandra, DynamoDB) and/or Hadoop technologies (such HDFS, Hive, HBase, etc.)
  • Some background in application development with HTML5, JQuery, web services, etc.

 

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